Safety and urgent symptoms
a.clinic offers planned and extra video consultations at times each doctor sets. It is not an urgent or round-the-clock service. There is no health chat, and messages are not monitored.
Sudden or severe symptoms
Don't wait for an online appointment. Call 155 (ambulance in Slovakia and Czechia) or 112, or go to the emergency department now.
For example:
- chest pain
- sudden shortness of breath
- signs of a stroke
- impaired consciousness
- a severe allergic reaction
- severe hypoglycaemia (very low blood sugar)
- very severe or persistent abdominal pain
- repeated vomiting, unable to keep fluids down
- marked dehydration
Problems that need assessing soon
For example repeated vomiting, getting worse, or suspected dehydration. Book a video consultation only if a suitable time is genuinely available soon. Otherwise, be seen in person the same day, by your GP. If it gets worse, get urgent help.
Routine questions and mild, stable problems without warning signs
Book a planned or extra video consultation from the times available.
Where to go in person
- your GP
- the relevant specialist
- the out-of-hours service
- a hospital emergency department
In short
a.clinic doctors offer video consultations at times they set individually and are not available every day. a.clinic does not provide a health chat or an urgent service. If your condition gets worse and a suitable video call is not available in time, do not wait for an appointment; depending on how serious it is, get seen in person. If you are in immediate danger, call 155 or 112.
This is general information, not a medical assessment of your condition.