How an e-prescription reaches your pharmacy

The most common worry about an online consultation is the bit at the end: if the doctor is on a screen, how does anything reach you? The answer is that it does not reach you at all. It reaches a pharmacy, and you walk in and collect it, the same as any prescription written in a surgery.

There is no paper, and there is no parcel

Slovakia and Czechia both run national electronic prescription systems. A doctor writes the prescription into the national system, where it is held against your identity. Nothing is handed over, posted, couriered or emailed.

This matters for more than convenience. Because the prescription lives in the national record rather than on a piece of paper, any pharmacy in the country can see it, and neither we nor anyone else can intercept, alter or resell it.

In Slovakia

The system is ePredpis, part of the national eZdravie infrastructure. Your doctor writes the prescription and it is linked to you. At the pharmacy you identify yourself (normally with your health insurance card) and the pharmacist retrieves it and dispenses.

In Czechia

The system is eRecept, run by SÚKL, the State Institute for Drug Control. You are sent an identifier for the prescription, and you give that to the pharmacy, or identify yourself. Many people use the Czech eRecept patient app to see their own prescriptions.

You choose the pharmacy

Any pharmacy in your country. We do not direct you to one, we have no arrangement with any of them, and we take nothing from what you spend there. If one pharmacy does not have something in stock, another one may.

a.clinic never supplies, ships, sells or holds medicines, and never takes a margin on them. We are not a pharmacy and we are not a distributor. Your doctor prescribes; your pharmacy dispenses.

What you pay, and to whom

Two separate things. You pay us for the consultation, at the price shown before you book. You pay your pharmacy for anything dispensed, at your pharmacy's price. What is or is not covered by insurance is a matter between you, your pharmacy and your insurer.

If nothing is prescribed

Then there is no prescription, and that is a legitimate outcome of a medical appointment. You are paying for a doctor's time and judgement, not for a guaranteed product. Any service that guarantees you the product has told you something about itself.